Terms of Service

These terms govern use of Eleva Loyalty, a platform for digital loyalty programs, customer rewards, wallet cards, and merchant communications.

Use of the Service

You may use Eleva Loyalty only for lawful business purposes. You are responsible for the information you add to the platform, the rewards you create, and the communications you send to customers.

Merchant Responsibilities

Merchants must obtain any required customer consent before adding customer data or sending WhatsApp, email, SMS, wallet, or other notifications. Merchants are responsible for honoring rewards, correcting inaccurate customer records, and handling customer requests.

Messaging Rules

If you use WhatsApp Business Platform or another messaging service through Eleva Loyalty, you must follow the platform rules, approved template requirements, opt-in requirements, and anti-spam laws that apply to your business and customers.

Wallet Cards

Wallet cards may be delivered through Apple Wallet, Google Wallet, or compatible links. Availability depends on third-party wallet services, device support, account configuration, and certificate or API settings.

Payments and Plans

Paid subscriptions, trials, billing cycles, and payment due statuses are shown in the platform. Fees, plan limits, and renewal dates may change when plans are updated or a payment provider changes the subscription status.

Prohibited Use

You must not misuse the service, attempt unauthorized access, upload harmful content, scrape data, send spam, violate third-party rights, or use the platform for illegal or deceptive activity.

Service Availability

We work to keep the platform available, but we do not guarantee uninterrupted service. Features may depend on third-party providers such as payment processors, Meta, Apple, Google, hosting providers, and email or messaging services.

Contact

For questions about these terms, contact joexavieer@gmail.com.