Data Deletion Instructions

You can request deletion of your Eleva Loyalty account data, merchant workspace data, or customer loyalty data by contacting us.

How to Request Deletion

Send an email to joexavieer@gmail.com with the subject line Data Deletion Request. Include the email address used for your Eleva Loyalty account and the business or shop name connected to the request.

For Loyalty Customers

If you are a customer with a loyalty card, include your phone number, email address if available, and the shop name that issued the card. We may need to verify the request with the merchant before removing merchant-controlled loyalty records.

What We Delete

Depending on the request, deletion may include account records, shop data, customer profiles, wallet card records, rewards history, staff accounts, refresh tokens, and related loyalty activity.

What May Be Retained

Some information may be retained when required for security, legal compliance, dispute resolution, fraud prevention, billing records, or backup retention. Retained data will be limited to what is necessary.

Response Time

We aim to respond to deletion requests within 30 days. We may ask for additional information to verify identity or ownership before completing the request.